Refund policy

Important – No Change of Mind Returns
Because each press-on nail set is handmade to order specifically for you, we do not offer returns, refunds, or exchanges for:

• Change of mind
• Incorrect size selected (please check our sizing guide before ordering)
• Colour variation on screens (monitors display colours differently)

This is permitted under Australian Consumer Law, which does not require a refund for change of mind where goods are custom or made to order.

Faulty Products – What To Do
We take great care in making each set. However, if your press-on nails have a genuine fault (e.g. broken upon arrival, missing items, significant defect affecting use), please contact us so we can resolve the issue.

Timeframe for Fault Claims
You must notify us of any fault within 7 days of receiving your order. Claims made after 7 days will be assessed on a case‑by‑case basis but may not be eligible for remedy.

How to Make a Claim
Contact us within 7 days of receiving your order at:
tystudio.here@gmail.com 
Please include:

• Your order number
• A clear photo or video showing the fault
• A brief description of the issue

Resolution for Genuine Faults
If we confirm the product is faulty, we will offer one of the following (at our discretion):

• A replacement set (made and shipped at no cost to you), or
• A full refund (including original shipping costs)

What Is Not Considered a Fault
The following are not considered faults under this policy:

• Minor cosmetic variations (handmade products will have slight differences)
• Damage caused by improper application, removal, or use
• Normal wear and tear after use
• Allergic reaction

Shipping Costs for Fault Returns
If a fault is confirmed, we will cover the cost of return shipping (if we request the item back) and any replacement shipping.